SMS pricing

What SMS actually costs

A 200-appointment shop texting Romania spends about 328.07 lei a month, or 3,936.87 lei a year, on 1,419 message parts. That works out at 1.64 lei an appointment.

Everything here is an estimate built from your own inputs. Your templates decide how many parts a message takes, and one extra word can add one. All prices exclude VAT.

Where your clients' phones are

10 credits a part, billed in RON

The price follows the phone you are texting, not where your shop is.

How busy you are

200appointments
a month

Drag it. Everything on this page follows, including the curve further down.

Which messages you send

Assumptions behind these counts

How your messages are written

The language your clients read, which is not the language of this page.
Send without diacriticsFolds ș and ț to s and t. Cuts a Romanian message from three parts to one.
Self-service link on messagesLets clients reschedule and set their own SMS preferences. It adds characters, and those are billed.
Anatomy

A message is billed in parts, not messages

This is your confirmation, as it would be sent. A phone splits a text into fixed-length parts, and each part is billed. Plain Latin letters fit 160 characters in a part. One character outside that set drops the whole message to 70, which is why Romanian is the expensive case.

│2│3
Part 167 of 67 characters
Part 267 of 67 characters
Part 320 of 67 characters
Long characters, 70 to a part

The estimate applies this length to every message type. Close enough to plan with, never exact.

Characters154including the self-service link
Parts33 parts, each billed
This message costs0.69 lei30 credits to Romania
At volume

What happens as you get busier

The price of a message never changes, so the line is straight. What the bands give you is scale: each one is what a pack costs, so you can read off how often you would be topping up at any volume.

Max · 578 leiPro · 234 leiPlus · 121 leiBasic · 27 lei02004006008000 lei750 lei1,500 lei
Appointments a month200 appointments, 328.07 lei a month
SuggestedBasic27 lei+ VAT1,000 creditsLasts about 2 days
SuggestedStandard64 lei+ VAT2,500 creditsLasts about 5 days
SuggestedPlus121 lei+ VAT5,000 creditsLasts about 11 days
SuggestedPro234 lei+ VAT10,000 creditsLasts about 3 weeks
SuggestedMax578 lei+ VAT25,000 creditsLasts about 2 months

Credits never expire. The pack only decides what each one costs.

Full price list

Every destination we send to

Published in full, before you buy anything. Your own market and its neighbours are listed first; the rest of the thirty are one tap away. Credits are charged per part, so the last column is what a message like yours really costs at the pack you would buy today. All prices exclude VAT.

Romania100.23 lei0.69 lei
Spain150.35 lei1.04 lei
Italy160.37 lei1.11 lei
France190.44 lei1.32 lei
Germany270.62 lei1.87 lei

Or send from your own number

Pair a spare Android phone and Relay sends through your own SIM at your carrier's rate, with 300 messages a month included on every plan. It is an upgrade rather than a starting point, and it comes with real conditions worth reading first.

How Relay works
Questions

The ones people actually ask

How much do SMS reminders cost for a salon?

It depends on three things: how many appointments you have, which messages you switch on, and what country your clients' phones are in. A Romanian salon with 200 appointments a month sending confirmations and reminders spends roughly 300 lei a month. The calculator above works it out from your own numbers, and every price it uses is published in the table below.

Why does a Romanian message cost three times an Italian one?

Encoding. Italian accents such as à, è and ò are part of the standard GSM character set, so an Italian message keeps the full 160 characters per part and normally fits in one. Romanian ș and ț are not in that set, so the whole message drops to 70 characters per part and a normal confirmation needs three. Switching off diacritics closes the gap completely, which is a setting you control.

What is an SMS segment?

A part. Phone networks carry texts in fixed-length pieces, and anything longer than one piece is sent as several and billed as several. The limit is 160 characters for standard letters and 70 for anything outside that set. This is a rule of the mobile networks, not something we invented, and every SMS provider bills the same way.

Do I pay per client or per message?

Per part. You buy prepaid credits, each message spends the credits its parts cost, and nothing recurs. There is no gateway to contract and no monthly platform fee on top of your plan.

What happens when I run out of credits?

Messages stop and you are warned well before that happens. Nothing goes out that you have not already paid for, so there is no surprise invoice at the end of the month.

Is this exactly what I will be billed?

No, it is an estimate. Your own templates decide how many parts a message takes, and a longer shop name or an extra line can push it into another part. The country prices and the pack prices on this page are the real ones.

See it running on your own shop

Every plan includes SMS, the booking page and two-way calendar sync. Starter credits are on us.

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