SMS messages

Confirmation

Sent immediately when an appointment is created.

Reminder

Sent 24 hours before the appointment.

Appointment updated

Sent when an appointment's date or time is changed.

Appointment cancelled

Sent when an appointment is cancelled.

Birthday

Sent on the customer's birthday. Requires promotional consent.

Follow-up

Sent after an appointment. Requires promotional consent.

Booking received

Sent to the customer when they submit an online booking request.

Booking rejected

Sent to the customer when their booking request is rejected or expires.

Send after

Sent this many days after the appointment ends, at the same time of day.

Needs Follow-up turned on

First visit only

Only send follow-ups after a customer's first appointment.

Needs Follow-up turned on

Send only during business hours

Delay confirmation, update, cancellation and follow-up messages until shop hours. Reminders are not affected.

Send without diacritics

Keeps your templates written correctly, but sends them without accents. Accented characters halve the size of an SMS, so this usually costs one segment instead of two.