Client self-service

Let clients manage their booking

Clients get a link in their messages to cancel or move an appointment without calling you.

Include appointments added by staff

Clients who booked online have already served themselves once. Widen this when you are comfortable.

Needs Let clients manage their booking turned on

Cancelling

Whether clients can cancel from the link in their messages: not at all, once you approve, or straight away.

Needs Let clients manage their booking turned on

Rescheduling

Whether clients can move their appointment from the link in their messages: not at all, once you approve, or straight away.

Needs Let clients manage their booking turned on

How many times a client can move an appointment

Counts moves the client makes. Moves you make yourself never count.

Needs Let clients manage their booking turned on

How much later a client can move it

Measured from where the appointment sits now, so each move starts again from its new time. Moving earlier is always allowed.

Needs Let clients manage their booking turned on