Possible appointments: bookings your rules missed
In short
Once you have calendar rules, an event that matches none of them becomes busy time. Every evening Scisso looks at those for the coming week, flags the ones that look like real appointments, and tells you once. You accept or keep each one as busy.
Calendar rules have one blind spot. As soon as you have a keyword or colour rule, an event that matches nothing becomes busy time, so a real booking typed without its usual keyword ("Maria 3pm", "Ts Ana") quietly blocks the slot and nobody is reminded. Possible appointments is the safety net: an evening check that finds those and asks you about them.
- During the dayAn event matches no ruleIt becomes busy time, as your rules say
- 20:00, shop timeScisso takes a lookAt that kind of busy time in the next 7 days
- Right afterOne notificationOnly if something looks like an appointment
- When you have a minuteYou decideAccept it, or keep it as busy
Nothing changes on its own. A flagged event stays busy time until you answer.
What gets looked at
- When
- Every evening at 20:00
- In your shop's time zone, once a day per person.
- Which events
- Busy time that matched no rule
- Events you marked Personal on purpose are never looked at.
- How far ahead
- The next 7 days
- Recurring events and events longer than a day are left out.
- How often per event
- Once
- An event already looked at, or already answered, is not flagged again.
It is skipped for the evening when you have no rules at all (with no rules nothing becomes busy time anyway), or when more than 15 such events are waiting: that usually means the rules need a look, not a list of 15 suggestions.
What the AI sees
Only two things: the titles of those events, exactly as they are in your calendar, and the names of the services and packages you do. It never sees your client list, phone numbers or emails. If a title holds a client's name, that name is part of what it reads, and it is used only to suggest the client back to you. It runs with an AI provider in the EU.
Reviewing them
You get one notification saying how many it found, in your notifications and as a push if you have push on. It opens the Possible appointments filter of the calendar, where each one is marked Suggestion. Owners and receptionists can see everyone's; employees see their own. Tap Review, or open the event itself.
- AcceptIt becomes an appointment for the service you pick. It comes in incomplete, so you link the client next, the same way as any [incomplete appointment](/help/calendar-matching-and-incomplete).
- BusyIt stays busy time and is never suggested again. Tap twice to confirm.
When the title had a word worth keeping, the panel offers Remember this keyword, already filled in. Keep it on and the answer becomes a rule:
- On Accept, the keyword is added to that service, so future events with it are read as that service by themselves.
- On Busy, the keyword becomes a Personal rule, so future events with it become busy time.
Turn it off and only this one event changes. Remembered keywords show up in your rules with a small dot, and you can remove them there like any other. If the title was only a name, no keyword is offered: Scisso will not learn that a person means a service.
Turning it off
It has its own switch, Possible appointments, in Settings, AI features. It is on unless the owner switches it off, or switches off AI for the whole shop. Either stops the evening check for everyone. Events it already flagged stay where they are, and your rules keep working exactly as before.
Values shown for an example shop.
Each evening, looks at calendar events no rule recognised and flags the ones that look like client bookings. Only event titles and your service names are sent.
Needs Use AI turned on
Related
See it with your own shop
Start a free trial and set things up the way this guide describes.
Start free trial