Confirmations and reminders
In short
Every confirmed booking gets a confirmation within about a minute, and a reminder 24 hours before the appointment. Both go by SMS and by email, each switched on or off on its own, and both use your own wording.
- Monday 10:02Booking confirmedBy you, or accepted from your booking page
- Monday 10:03ConfirmationWithin about a minute
- Wednesday 14:30Reminder24 hours before
- Thursday 14:30AppointmentFollow-up after, if you use it
What a client receives
Hello Maria, you're booked in at Linden Hair Studio on Thursday 16 October at 14:30 with Ana. See you then!
Hello Maria, just a nudge: Ana is expecting you tomorrow at 14:30 at Linden Hair Studio.
An example. Every shop writes its own messages.
Things worth knowing
- Booked less than a day ahead
- No reminder
- The confirmation already carries the date and time, so nothing follows it.
- Recurring appointments
- One confirmation, a reminder each time
- A weekly series is confirmed once, and every visit gets its own reminder.
- A request from your booking page
- Booking received first
- The confirmation goes out once you accept it.
- No phone number
- Email only
- A client with an email still gets the email versions, if those are on.
Two messages never pile up on one day: if the confirmation reached the client earlier the same day, that day's reminder is skipped.
Values shown for an example shop.
Delay confirmation, update, cancellation and follow-up messages until shop hours. Reminders are not affected.
Where to set it
Values shown for an example shop.
Sent immediately when an appointment is created.
Sent 24 hours before the appointment.
Sent immediately when an appointment is created.
Sent 24 hours before the appointment.
Where to find it
Related
See it with your own shop
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